Time To Pet Software Review for Pet Sitters

Last fact-check: 2026-08-11. Independent review based on official vendor documentation; no hands-on test is claimed.

Verdict

Time To Pet, developed by Sweet Spearmint Software, LLC, is a specialized cloud management platform built for pet sitters, dog walkers, cat sitters, pooper scoopers, and multi-staff pet care agencies https://www.timetopet.com/, https://www.timetopet.com/privacy. The platform centralizes client administration, automated scheduling, GPS-verified visit tracking, client communication, invoicing, and team management into a unified system https://www.timetopet.com/.

Best-fit buyers: Independent solo sitters wanting to automate client bookings and paper billing, as well as growing pet care businesses that require role-based staff permissions, automated active-staff subscription tiers, GPS visit verification, and real-time report cards for pet parents https://www.timetopet.com/pricing. It is especially well-suited for businesses seeking integrated credit card/ACH processing, automated accounting synchronization, and capital financing access https://www.timetopet.com/capital, https://www.timetopet.com/pricing.

Poor-fit buyers: Solely facility-based boarding or daycare operators who do not provide in-home pet sitting—unless they implement the dedicated facility product line—operators requiring real-time inbound telephone desk support, or solo sitters operating without a software budget https://www.timetopet.com/pricing, https://www.timetopet.com/contact.

What the official documentation confirms

Official documentation confirms that Time To Pet operates as a dedicated administrative hub for independent pet sitters and growing pet care agencies, reporting adoption across more than 4,500 pet care companies https://www.timetopet.com/. The software suite offers structured solutions for in-home pet care (sitting, walking, cat care, pooper scooper services) alongside specialized tools for facility boarding, dog daycare, and mobile grooming https://www.timetopet.com/.

Vendor documentation confirms the following operational capabilities:

• Automated Client Scheduling: Pet parents can submit single or multi-visit service requests via the Client App or web portal https://www.timetopet.com/pricing. Business owners can approve, adjust, or reject requests, while recurring schedule templates automate client bookings and invoice generation on weekly or monthly schedules https://www.timetopet.com/pricing. Calendar tools provide ten distinct calendar views, three color-coding options, custom schedule blocks, and bulk trip scheduling https://www.timetopet.com/pricing.
• GPS Visit Verification: The Staff Mobile App enables sitters and walkers to check in and check out of assigned visits https://www.timetopet.com/pricing. Location data can be recorded at check-in/check-out or logged continuously during the visit, generating verifiable records that can optionally be displayed to clients https://www.timetopet.com/privacy, https://www.timetopet.com/pricing.
• Real-Time Client Communication: Field staff generate digital report cards containing visit notes, photo attachments, and video clips up to 20 seconds long https://www.timetopet.com/pricing. Updates dispatch immediately through push notifications, email, or SMS text messages sent from a dedicated company texting phone number https://www.timetopet.com/pricing.
• Client & Pet Profile Administration: Custom profile fields capture operational details such as home entry codes, leash locations, litter box instructions, feeding schedules, and veterinary contacts https://www.timetopet.com/pricing. Profiles are editable by clients in their portal and accessible to sitters in the field via the Staff App https://www.timetopet.com/pricing.
• Billing and Invoicing Management: Time To Pet Payments allows businesses to collect payments via credit card, ACH bank transfer, Apple Pay, and Google Pay https://www.timetopet.com/pricing. Automated features include customizable client billing rates, frequency discounts for regular bookings, bulk invoicing, and automated credit card charging schedules https://www.timetopet.com/pricing.
• Staff Governance and Permissions: The platform defines four specific user roles: Administrator, Office Manager, Regular Staff, and Trainee https://www.timetopet.com/pricing. Team features support time-off request management, scheduling conflict detection, and rapid visit reassignment https://www.timetopet.com/pricing.
• Capital Financing Access: Eligible businesses processing transactions through Time To Pet Payments can receive financing offers from Stripe Capital https://www.timetopet.com/capital. Approved financing (loans issued by Celtic Bank in the US or cash advances provided by YouLend) carries a flat fee without compounding interest and is repaid through automated daily sales deductions https://www.timetopet.com/capital.

Pricing and total-cost questions

Time To Pet structures subscription fees based on business type, desired features, and active staff headcounts, operating on a month-to-month model with no mandatory long-term service contracts https://www.timetopet.com/pricing.

The documented in-home software plans include:

• Lite Plan ($25/month or $250/year): Designed for single-person businesses starting out https://www.timetopet.com/pricing. Includes basic scheduling, client management, and invoicing capabilities https://www.timetopet.com/pricing. Requires the use of Time To Pet Payments https://www.timetopet.com/pricing.
• Solo Plan ($50/month or $500/year): Designed for growing solo operators requiring advanced capabilities https://www.timetopet.com/pricing. Unlocks 20-second video uploads, third-party integrations (QuickBooks Online, Zapier, Dropbox backup), calendar syncing, and bulk email marketing campaigns https://www.timetopet.com/pricing.
• Team Plan ($40/month base + $16/month per active staff member): Designed for multi-staff agencies https://www.timetopet.com/pricing. Adds staff permissions, time-off scheduling, payroll/pay reports, and shift management tools https://www.timetopet.com/pricing.
• Large Team Plan (Custom pricing): Designed for agencies with over 25 active staff members, offering custom pricing structures and dedicated onboarding assistance https://www.timetopet.com/pricing.
• Facility & Bundle Options ($79/month for Facility): Designed for boarding and daycare operations, with custom bundle options for businesses combining in-home and facility services https://www.timetopet.com/pricing.

An "active staff member" is defined as any staff member scheduled for at least one visit during the monthly billing cycle https://www.timetopet.com/pricing. Administrators and office managers are continuously counted as active https://www.timetopet.com/pricing. Active staff counts are calculated automatically at the end of each billing period, automatically transitioning accounts between Solo and Team tiers as staff usage fluctuates https://www.timetopet.com/pricing.

Annual billing options for Lite and Solo plans offer 12 months of platform access for the price of 10 months https://www.timetopet.com/pricing. If an annual subscription is canceled early, Time To Pet issues a prorated refund calculated at the non-discounted monthly rate https://www.timetopet.com/pricing. Month-to-month plans can be canceled at any time without fee penalties, and partial-month fees are waived upon cancellation https://www.timetopet.com/pricing.

Buyers evaluating total cost should clarify payment processing fee structures directly with Time To Pet Payments, review seasonal staff fluctuations against the $16/staff active threshold, and evaluate whether optional SMS text messaging usage incurs additional carrier costs https://www.timetopet.com/pricing.

Workflow and integrations

Time To Pet orchestrates daily operational workflows by connecting client onboarding, appointment scheduling, field execution, and back-office financial administration into a structured workflow:

1. Client Intake and Scheduling: A client submits a service request via the Client App or Client Portal https://www.timetopet.com/pricing. The administrator reviews the request, checks for schedule availability across ten calendar views, and confirms or adjusts the booking https://www.timetopet.com/pricing. Recurring clients are automated using recurring billing templates https://www.timetopet.com/pricing.
2. Staff Assignment and Dispatch: Visits are assigned to staff based on geographic availability and role permissions https://www.timetopet.com/pricing. Staff members receive their daily schedules, client entry instructions, and pet profiles directly within the Staff App https://www.timetopet.com/pricing.
3. Field Execution and Tracking: Upon arrival, the sitter checks in using the Staff App, initiating optional GPS location tracking https://www.timetopet.com/privacy, https://www.timetopet.com/pricing. During the visit, the sitter completes care tasks, takes photos, and records optional 20-second video clips https://www.timetopet.com/pricing.
4. Client Reporting and Communication: Checking out of the visit completes the report card, which dispatches immediately to the pet owner via push notification, email, or SMS https://www.timetopet.com/pricing. Client responses funnel directly into the platform's unified conversation feed https://www.timetopet.com/pricing.
5. Invoicing and Financial Sync: Completed visits populate client invoices automatically https://www.timetopet.com/pricing. Payments run on customized automatic charging schedules or via manual client submission, syncing transaction data directly with accounting software https://www.timetopet.com/pricing.

Official documentation verifies five primary integrations:

• QuickBooks Online: Keeps invoices, service items, payments, and client records automatically synchronized in real time between Time To Pet and QuickBooks https://www.timetopet.com/pricing.
• Zapier: Connects Time To Pet data to external business applications to build custom automated administrative workflows https://www.timetopet.com/pricing.
• Text Messaging: Enables client communication using a dedicated company phone number, shielding employee personal phone numbers while capturing all messages in the central conversation feed https://www.timetopet.com/pricing.
• Third-Party Calendar Sync: Supports two-way or one-way calendar feeds with Apple iCal, Google Calendar, Outlook, Yahoo Calendar, and any application supporting the iCalendar standard https://www.timetopet.com/pricing.
• Automated Dropbox Backup: Executes nightly automated backups of client, pet, and schedule data directly to an Apps/Time To Pet folder within the user's connected Dropbox account https://www.timetopet.com/pricing.

Implementation and support

Time To Pet documentation states that most pet care businesses complete setup and go live within a few hours https://www.timetopet.com/. The company provides onboarding guidance and offers data migration tools to import existing client and pet records from most software platforms, reducing manual data entry during transition https://www.timetopet.com/.

Customer support is provided by a dedicated team composed of former pet care industry professionals who understand field operations https://www.timetopet.com/, https://www.timetopet.com/pricing. Users can request assistance by submitting asynchronous messages through their account dashboard or by contacting the team via email https://www.timetopet.com/, https://www.timetopet.com/contact. Self-service documentation, setup guides, and video tutorials are hosted in the searchable Help Center https://www.timetopet.com/contact.

Official documentation does not list an inbound call center or live telephone support line for routine technical queries https://www.timetopet.com/contact. Prospective buyers requiring real-time phone support should consider this asynchronous support model during evaluation https://www.timetopet.com/contact.

Before beginning implementation, software buyers should prepare by completing this readiness checklist:

• Clean and export existing client contact details, pet profiles, and recurring visit schedules into standard CSV formats.
• Establish active payment merchant accounts or verify eligibility for Time To Pet Payments powered by Stripe https://www.timetopet.com/pricing.
• Define internal staff access roles (Administrator, Office Manager, Regular Staff, Trainee) and establish scheduling guidelines https://www.timetopet.com/pricing.
• Confirm that field staff operate mobile devices compatible with the iOS or Android Staff Mobile App https://www.timetopet.com/pricing.

Security and privacy questions

Data security and client privacy are important factors for pet sitting businesses managing property access codes, key records, and client home addresses https://www.timetopet.com/pricing. Sweet Spearmint Software, LLC maintains a formal written information security program designed to protect stored client records https://www.timetopet.com/privacy.

Official security and privacy specifications confirmed in documentation include:

• Data Encryption: Customer data is secured using bank-level encryption during transmission and storage https://www.timetopet.com/.
• Data Center Infrastructure: Platform servers are hosted in secure, monitored data centers with managed access controls https://www.timetopet.com/.
• Redundant Backups: Automated backups execute multiple times daily to protect against data loss, complemented by optional nightly client-side backups to Dropbox https://www.timetopet.com/, https://www.timetopet.com/pricing.
• Payment Security & PCI Compliance: Credit card numbers are not stored on Time To Pet servers https://www.timetopet.com/privacy. Financial transactions are processed through PCI-compliant payment vendors responsible for tokenizing and securing payment credentials https://www.timetopet.com/privacy.
• Field GPS Privacy: Location tracking for staff is strictly opt-in and operates exclusively during active service visit windows https://www.timetopet.com/privacy. Location monitoring terminates when a staff member checks out of an event https://www.timetopet.com/privacy.
• Privacy Practices: Personal information collected across web server logs, cookies, and mobile devices is utilized solely for operational service delivery https://www.timetopet.com/privacy. The vendor explicitly commits to not sharing opt-in text message consent or phone numbers with third parties for marketing purposes https://www.timetopet.com/privacy.

Buyers evaluating compliance should ask the vendor concrete security questions regarding data retention schedules, employee access controls to sensitive client key codes, and procedures for exporting raw data upon account termination https://www.timetopet.com/privacy.

Limitations and who should not buy

While Time To Pet provides a robust administrative toolkit for pet care businesses, official documentation reveals specific operational boundaries that buyers should evaluate before purchasing:

• No Inbound Phone Support Desk: Technical assistance is delivered asynchronously via account messaging, email, and self-service articles https://www.timetopet.com/contact. Businesses that rely on immediate phone assistance for operational emergencies may find this model restrictive.
• Tier-Restricted Advanced Features: Essential growth features—including QuickBooks Online sync, Zapier automation, 20-second video uploads, bulk email marketing campaigns, and Dropbox backups—are omitted from the entry-level Lite plan and require upgrading to Solo or Team tiers https://www.timetopet.com/pricing.
• Lite Plan Payment Restrictions: The entry-level Lite plan forces mandatory use of Time To Pet Payments https://www.timetopet.com/pricing. Businesses preferring alternative merchant processing arrangements must select higher pricing tiers https://www.timetopet.com/pricing.
• Video Clip Duration Limits: Video file attachments sent via visit report cards are capped at a maximum length of 20 seconds https://www.timetopet.com/pricing.
• Automated Active Staff Tier Upgrades: Adding a second staff member automatically upgrades an account from the Solo plan ($50/month) to the Team plan ($40/month base + $16/month per active staff), increasing minimum monthly software fees https://www.timetopet.com/pricing.
• Facility Software Separation: Facilities offering pet boarding or daycare must purchase the standalone Facility product line ($79/month) or request custom cross-product bundled pricing https://www.timetopet.com/pricing.

Alternatives to evaluate

When evaluating Time To Pet against competing B2B trade software, pet care operators should review software categories based on structural capabilities, integration support, and fee models rather than superficial feature lists.

Key criteria for evaluating alternative software include:

• Staffing and Billing Scaling Mechanics: Evaluate whether alternative platforms charge fixed monthly rates, flat per-client fees, or dynamic active-staff headcounts similar to Time To Pet's $16/staff monthly model https://www.timetopet.com/pricing.
• Mobile Field App Architecture: Assess whether competing field mobile apps support offline capability, continuous vs. check-in/check-out GPS tracking, video attachments, and direct staff-to-client messaging with phone number masking https://www.timetopet.com/privacy, https://www.timetopet.com/pricing.
• Accounting & Data Portability: Verify whether competitor platforms offer automated two-way synchronization with accounting platforms like QuickBooks Online and automated cloud data exports like Dropbox https://www.timetopet.com/pricing.
• Embedded Financial Services: Compare embedded payment processing rates and access to business capital programs, such as Stripe Capital integration https://www.timetopet.com/capital, https://www.timetopet.com/pricing.

Official vendor documentation cites alternative pet sitting platforms for direct comparison, including PetPocketbook, Bluewave, Professional Pet Sitter, Leashtime, Pet Check, Pet Sit Click, Pet Sitter Plus, Power Pet Sitter, and Precise Pet Care https://www.timetopet.com/, https://www.timetopet.com/pricing. Buyers should request side-by-side data migration details when evaluating these alternative solutions.

FAQ

How does Time To Pet define an active staff member for billing purposes?

An active staff member is defined as any staff member scheduled for at least one service during a given monthly billing period https://www.timetopet.com/pricing. Administrators and office managers are continuously classified as active https://www.timetopet.com/pricing. The platform automatically counts active staff at the end of each billing cycle, adjusting monthly subscription pricing without requiring manual profile activation or deactivation https://www.timetopet.com/pricing.

Is a long-term service contract required?

No. Time To Pet subscriptions operate on a month-to-month billing schedule without long-term contract requirements https://www.timetopet.com/, https://www.timetopet.com/pricing. Subscribers can cancel service at any time without paying cancellation fees https://www.timetopet.com/pricing. For month-to-month accounts canceled mid-cycle, partial-month fees are waived https://www.timetopet.com/pricing. Annual plans are refunded on a prorated basis calculated at the non-discounted monthly rate https://www.timetopet.com/pricing.

What payment methods can clients use to pay invoices?

Pet care clients can settle invoices through the Client App or Client Portal using credit cards, ACH bank transfers, Apple Pay, and Google Pay https://www.timetopet.com/pricing. Business owners can also initiate card charges directly from their administrative dashboard or configure automated billing rules https://www.timetopet.com/pricing.

How does GPS tracking work on the mobile app?

GPS data is collected via the Staff Mobile App during staff check-in and check-out or recorded continuously throughout the duration of a scheduled visit https://www.timetopet.com/privacy, https://www.timetopet.com/pricing. Location tracking requires staff opt-in and functions strictly during active service visits https://www.timetopet.com/privacy. Business owners can optionally share visit route maps with pet owners via visit report cards https://www.timetopet.com/pricing.

How long does setup and data migration take?

Most pet care companies complete initial software setup and go live in under a few hours https://www.timetopet.com/. The Time To Pet onboarding team assists with importing client, pet, and historical data from most existing business platforms so owners do not have to recreate databases manually https://www.timetopet.com/.

Does Time To Pet integrate with accounting software?

Yes. Time To Pet features an automated integration with QuickBooks Online https://www.timetopet.com/pricing. When connected, client profiles, service listings, generated invoices, and processed payments remain automatically synchronized between the two systems https://www.timetopet.com/pricing.

What capital financing options are available?

Eligible pet care businesses utilizing Time To Pet Payments can access financing through Stripe Capital https://www.timetopet.com/capital. Financing takes the form of business loans (issued by Celtic Bank in the US) or merchant cash advances (provided by YouLend) https://www.timetopet.com/capital. Approved funds deposit in as little as two business days and are repaid via automated daily deductions from payment sales https://www.timetopet.com/capital.

What support options are provided to users?

Time To Pet provides support through its online Help Center, account dashboard messaging, and direct email assistance https://www.timetopet.com/, https://www.timetopet.com/contact. The support staff is comprised of former pet care business professionals https://www.timetopet.com/, https://www.timetopet.com/pricing. Live incoming telephone support is not listed in vendor documentation https://www.timetopet.com/contact.

Official next step

To evaluate whether Time To Pet meets your pet sitting or dog walking operational requirements, conduct a systematic evaluation using official vendor resources:

1. Review your current client database, active staff count, and payment processing preferences to select the appropriate pricing plan tier https://www.timetopet.com/pricing.
2. Prepare a list of specific data migration and integration requirements, particularly regarding existing accounting records and client historical logs https://www.timetopet.com/.
3. Test platform workflows, mobile app interfaces, and calendar views during the no-risk trial period https://www.timetopet.com/.

Begin your trial or schedule a product walkthrough by visiting the official Time To Pet website at https://www.timetopet.com/.