Last fact-check: August 9, 2026.

Modento still exists as a familiar name in dental offices, but it is no longer presented as a separate new product. The official Modento site says it is now Dental Intelligence Engagement. Dental Intelligence's current documentation still uses the Modento name for the patient mobile app, kiosk app, login domain, and some support resources.

That distinction matters. A dentist searching for Modento in 2026 is evaluating Dental Intelligence's current Engagement module, its wider platform, and a contract with Dental Intelligence—not the standalone Modento described in older reviews.

This independent desk review uses current first-party product pages, knowledge-base articles, security material, pricing policies, and customer terms. We did not receive a demo, log in to a live practice, migrate patient data, or interview customers. We therefore do not assign a star score or treat vendor testimonials as independent evidence. Product scope, price, integration behavior, and implementation should be verified against the exact order offered to your practice.

Modento Review: The Short Verdict

Dental Intelligence Engagement is worth a serious look for a U.S. dental practice that wants patient communication, forms, scheduling, recalls, portal access, and front-office automation connected to an existing practice management system. It is especially relevant when a practice also wants Dental Intelligence analytics or expects to add payments, insurance, or AI tools within the same vendor ecosystem.

Its strongest documented points are:

  • two-way patient communication by text, email, and the patient app;
  • automated reminders, recalls, follow-ups, and other TouchPoints;
  • digital forms, consents, treatment plans, portal access, and kiosk check-in;
  • online scheduling and tools for filling openings;
  • patient lists, communication logs, email campaigns, and team tasks;
  • a patient-facing Modento mobile app with messaging, forms, consents, treatment plans, and optional loyalty features;
  • a unified Dental Intelligence portal for Engagement and bundle customers;
  • published HIPAA, SOC 2 Type 2, and PCI DSS statements, plus a public trust center;
  • a substantial first-party knowledge base and visible system-status link.

The main buying risks are equally important:

  • there is no public base subscription price on the current product pages reviewed;
  • the included feature set varies between Engagement-only and the full Dental Intelligence bundle;
  • Payments, Eligibility, Swell, and some newer AI features require an upgrade or separate commercial terms;
  • the standard SMS allowance is finite and overages are published;
  • the customer agreement normally renews automatically and typically requires cancellation at least 30 days before renewal;
  • the terms provide for an automatic 5% annual fee increase unless the order says otherwise;
  • current documentation lists known portal-sync limitations and workarounds;
  • third-party integration availability is not guaranteed;
  • exit-data access can become time-sensitive and may cost extra after termination;
  • the standard geographic license is limited to the United States unless Dental Intelligence agrees otherwise in writing.

The practical verdict is conditional: shortlist Engagement if its exact PMS connection and patient workflows perform well in a scripted demo. Do not sign until the quote, modules, message volumes, implementation, renewal, data export, and security evidence are written down.

Is Modento Now Dental Intelligence?

Yes. The official Modento transition page says Modento is now Dental Intelligence Engagement and directs prospective buyers to Dental Intelligence. Dental Intelligence's company history says the company joined forces with Modento and LocalMed to combine patient engagement and online scheduling with its analytics platform.

The old name has not disappeared completely. Current first-party material still refers to:

  • the Modento mobile app for patients;
  • the Modento kiosk app;
  • office.modento.io as the Engagement and full-bundle login;
  • Modento links inside the Patient Portal and services settings;
  • older feature names and help content retained through the transition.

This is a brand and platform consolidation, not proof that every legacy Modento plan automatically includes every current Dental Intelligence feature. Existing customers should compare their subscription in Settings > Billing with the current module matrix. New buyers should request an order that names each included module and add-on.

What Dental Intelligence Engagement Includes

The most useful current scope document is the Better Together subscription guide. It separates the Dental Intelligence bundle, Engagement-only, and Analytics-only subscriptions.

For Engagement-only customers, the published matrix lists Personal Assistant, Patient Chat, Patient Finder, LiveOps, Scheduling Center, Action Items, scheduling performance and settings, Payments and Eligibility areas, TouchPoints, email campaigns and templates, Swell, and communication logs. The same guide warns that Payments, Eligibility, and Swell require an additional upgrade.

The full bundle adds analytics-oriented dashboards, Morning Huddle, Schedule Analysis, reports, Team Tasks, and Explorer. Its footnote says AI Receptionist, Payments, Eligibility, and Swell require an additional upgrade. This is why a feature visible on the public platform site should not be assumed to be part of an Engagement quote.

Patient chat, reminders, and campaigns

The current patient-communication page describes one-to-one and bulk communication across text, email, and the mobile app. It also describes templates, personalization fields, consolidated conversations, reminders, and patient follow-up.

These tools can replace repetitive front-desk calls, but message automation must be tested as an operational and compliance workflow. During the demo, have the vendor show:

  • the source of the patient's mobile number and communication preference;
  • opt-in, opt-out, failed-delivery, and wrong-number handling;
  • family members who share a phone or email address;
  • messages containing protected health information;
  • rescheduled, cancelled, duplicated, and deleted appointments;
  • templates by location, provider, appointment type, and language;
  • the audit trail for a changed message or patient response;
  • how a conversation writes back to the PMS and legal record;
  • the exact rule that starts and stops each automated TouchPoint.

The customer terms place responsibility for necessary texting permissions and revoked consent on the customer. A practice should have counsel or its compliance lead review campaigns, consent records, retention, and call-recording workflows rather than relying on the software label alone.

Digital forms, consents, portal, and kiosk

The getting-started guide says the Engagement module provides a library of digital forms and that submitted forms can update the practice management system. It also describes kiosk workflows for forms, check-in, and treatment-plan presentation.

The Patient Portal guide says the portal is part of Engagement and allows patients to complete forms and review upcoming appointment information. Online payments through the portal require a Dental Intelligence Payments subscription.

Do not demo only a clean new-patient form. Use the practice's longest medical history, a minor with a guardian, multiple dependents, a returning patient with changed medications, an incomplete signature, a corrected answer, and a form submitted to the wrong chart. Confirm where the original, signature, revision, timestamp, and staff correction appear in the PMS.

The kiosk can be practical, but it introduces device controls. Test automatic logout, screen privacy, guided access, lost-device response, local caching, cleaning, accessibility, battery life, and what remains visible after a patient walks away.

Online scheduling and schedule recovery

The official onboarding material places online scheduling within Engagement. It documents a Scheduling Center, Action Items, LiveOps, performance reporting, and configuration for service types and widgets. Current July 2026 product notes also describe performance statistics for general scheduling links and a Missed Appointment TouchPoint.

For a useful test, reproduce real scheduling constraints: provider availability, operatory resources, appointment length, new-versus-existing patient rules, insurance restrictions, emergency slots, family bookings, multi-location providers, blocked time, rescheduling, and a late cancellation. Ask exactly when the appointment becomes authoritative in the PMS and what happens if the sync is unavailable.

Online scheduling can improve convenience, but it should not silently create appointments the practice cannot safely deliver. Define which requests book directly, which require review, and which information a patient must not use as a substitute for clinical triage.

Modento patient app and kiosk app

The official mobile-app comparison distinguishes three apps:

  • the Dental Intelligence mobile app for staff;
  • the Modento mobile app for patients;
  • the Modento kiosk app for in-office check-in and forms.

The patient app can support messaging, forms, consents, treatment plans, and loyalty points. The current Modento app setup guide says the loyalty program is enabled by default when the app is enabled, although rewarded actions can be disabled with a documented exception for the welcome action.

That default deserves review. A practice should decide whether rewards fit its ethics, state rules, payer contracts, marketing policy, and patient population. It should also test whether core forms and communication remain accessible to patients who do not want to install an app. The portal provides an alternative browser path for some workflows.

Modento Pricing in 2026

Dental Intelligence does not publish a standard base price for Engagement on the public product pages reviewed. Prospective customers are directed to request a demo and quote. Existing administrators can see their module, plan dates, next billing date, and monthly plan cost in the Engagement Billing tab according to the official billing guide.

That means third-party price lists should not be treated as current quotes. The price that matters is the signed order for the practice's locations, term, modules, usage, services, and processor.

Publicly disclosed SMS costs

The SMS Volume Limitation & Pricing Policy, effective June 1, 2024, provides one concrete cost structure:

  • Engagement and full-bundle subscriptions include 5,000 SMS segments per month;
  • one segment is defined as a 160-character text message;
  • usage above the allowance costs $0.04 per segment;
  • an additional block of 2,500 segments costs $50 per month, prorated through the subscription term.

Long messages, special characters, links, and message encoding can affect segment count. Ask the representative to forecast the practice's reminders, recalls, campaigns, payment messages, staff replies, multi-location traffic, and seasonal peaks. The demo should show where current usage and projected overage are visible.

Contract-driven costs

The customer terms effective July 1, 2026 say fees come from the applicable order and may include SMS usage, print-and-mail services, payment-card compliance fees, surcharge-attestation fees, taxes, and other selected services. The terms also state that standard support and maintenance are included, while professional training, consulting, or other services may require a separate order or statement of work.

Unless the order or a signed amendment says otherwise, the terms provide for an automatic 5% fee increase on each anniversary. The order may also define a different increase. Model at least three years of cost rather than comparing only the first monthly payment.

What to request in a Modento quote

Ask for a line-item schedule covering:

  • Engagement-only versus the full Dental Intelligence bundle;
  • every practice, location, legal entity, and authorized login;
  • Analytics, Payments, Insurance/Eligibility, Swell, Explorer, Patient Score, and AI Receptionist;
  • SMS allowance, segment calculation, overages, added blocks, and carrier-registration costs;
  • email, voicemail, review requests, print-and-mail, and storage limits;
  • payment processing, terminals, PCI fees, surcharging, disputes, refunds, and settlement;
  • PMS bridge installation, data verification, training, conversion, and go-live support;
  • custom forms, templates, configuration, campaigns, and professional services;
  • each third-party integration and separate vendor agreement;
  • multi-location administration and reporting;
  • annual increase, taxes, renewal term, cancellation deadline, and refund rules;
  • full data export, transition assistance, archive access, and deletion confirmation.

If a capability is important, list it in the order. A public feature page can change and does not replace the signed commercial scope.

Contract and Cancellation Risks

The current customer terms make the applicable order part of the agreement. That order determines the initial term, renewal duration, modules, and fees.

The cancellation policy says agreements renew automatically for the agreed term, typically annually. It gives the example of an annual agreement renewing for successive 12-month periods, even when payments are monthly. To opt out, a customer must send a request to the published cancellation email at least 30 days before renewal and have a brief discussion with Customer Success. Early notice stops renewal but does not erase payments still due for the current contracted term; payments are described as non-refundable.

Before signing, put these dates on a shared contract calendar. Ask for:

  • the effective date and initial term;
  • the exact renewal term;
  • the non-renewal deadline and permitted delivery method;
  • written confirmation that notice was received;
  • every remaining payment after notice;
  • cure rights and data access during a billing dispute;
  • treatment of processor or third-party agreements after the software ends;
  • export timing, format, cost, and transition access.

The terms say a customer may request access to stored customer data within 30 days after ordinary expiration or termination. Continued access beyond termination may carry an additional fee. If access is not requested on time, data may no longer be retrievable. For termination or suspension for cause, the terms place responsibility on the customer to retrieve data before the effective date.

Do not wait until cancellation to learn what “customer data” means. Obtain a sample export and written data dictionary during procurement. Verify patient demographics, communications, forms, signatures, attachments, appointments, configuration, audit history, and any data synchronized from the PMS.

Integrations and Technical Fit

The current Dental Intelligence home-page FAQ specifically names Open Dental, Open Dental Clinics, Eaglesoft, Dentrix, Dentrix Ascend, and Denticon. Other pages use broader wording such as “most major practice management systems.” The named list is the safer public baseline; a logo or general statement is not proof that the exact version and workflow are supported.

The customer terms say third-party integrations are outside the subscription service, may require separate agreements, and may cease to be available or compatible. Dental Intelligence disclaims responsibility for changes made by integration providers.

For every required connection, document:

  • exact PMS product, version, hosting model, database, and location count;
  • bridge version and workstation/server requirements;
  • fields that read from and write back to the PMS;
  • sync frequency, queue, retry, error visibility, and audit trail;
  • behavior when a patient, appointment, provider, or location is duplicated;
  • attachment, form, consent, message, payment, and refund handling;
  • support owner and escalation path;
  • separate price, agreement, data-sharing role, and termination process.

Dental Intelligence's June 2026 services guide tells administrators to monitor bridge connection and quota usage in Settings. The current unified-portal guide also documents known limitations: deleted users may need support to be restored in Analytics, Engagement admin accounts do not automatically appear in Analytics, and Analytics sync alerts may still require opening the Analytics portal. These are concrete items to reproduce if the practice buys the full bundle.

Implementation and Training

The getting-started guide recommends configuring key features within the first 14 days after subscription activation. It describes data verification with a Dental Intelligence specialist, user setup, forms, kiosks, scheduling, verbiage, and TouchPoints.

That is a useful onboarding outline, not a promise that every practice will be live in 14 days. Build a written rollout plan with owners and acceptance tests.

Start by measuring the current state: call volume, confirmation rate, no-shows, late cancellations, form completion, check-in time, schedule-fill rate, review-request volume, message opt-outs, collection lag, and staff time. Record the baseline before automation so the practice can tell whether the rollout creates value.

Use a staged deployment:

  1. verify PMS data and bridge health;
  2. create roles and permissions;
  3. review forms, consents, signatures, and retention;
  4. test a small appointment cohort;
  5. enable reminders and replies with conservative rules;
  6. validate portal, app, kiosk, and online scheduling;
  7. reconcile every write-back and exception;
  8. expand only after staff can identify and reverse errors.

Train front desk, clinical staff, managers, billing, and administrators separately. The person handling an angry opt-out, a wrong-patient message, a failed form, or a broken sync needs different instruction from the person building campaigns.

For the physical rollout, verify device and privacy requirements before buying hardware. For the separate recurring room-reset budget, our dental operatory and sterilization supplies guide covers pouches, barriers, labels, storage, and related stock; it does not replace Dental Intelligence's current compatibility guidance.

Security, Privacy, and Availability

Dental Intelligence's security page states that the company is HIPAA compliant, SOC 2 Type 2 compliant, and a PCI DSS Level 1 service provider. It links to a trust center with additional documentation and says it uses Drata for control monitoring and evidence collection.

Those are positive diligence signals, but a label is not a complete risk review. Request the current SOC 2 report under NDA, its coverage period and scope, a bridge letter if needed, exceptions, subservice organizations, and complementary customer controls. Confirm that the exact Engagement service, login domain, bridge, mobile apps, kiosk, payments, AI add-ons, and hosting environment in the proposal are covered.

The customer terms incorporate a Business Associate Agreement and say Dental Intelligence maintains commercially reasonable safeguards for customer data and PHI. They also say customer data is processed in the United States under the standard arrangement, while reserving a right to change processing location with notice when legally permitted. The standard license limits use to the United States unless otherwise agreed in writing.

The terms place meaningful duties on the practice: unique user passwords, account security, backups through its own systems, patient communication permissions, privacy notices, and legally required consents. They also permit Dental Intelligence to own and use de-identified data and usage data as described in the agreement.

Ask for written answers about:

  • encryption in transit and at rest;
  • multifactor authentication and single sign-on;
  • role permissions, support access, and audit logging;
  • bridge credentials and local workstation hardening;
  • subprocessor list and change notice;
  • PHI in SMS, email, voicemail, app notifications, and recorded calls;
  • backup schedule, restore tests, RPO, and RTO;
  • incident-notification timing and cyber insurance;
  • penetration testing and vulnerability disclosure;
  • mobile-device, kiosk, and lost-device controls;
  • retention and deletion by data type;
  • complete export and practice-controlled backup.

Keep an outage plan. The platform depends on the PMS connection, local bridge, internet, messaging providers, and Dental Intelligence services. The official site links to a public system-status page, but the practice still needs a safe procedure for checking in patients, accessing critical information, documenting consent, taking payment, and reconciling changes after service returns.

Support: What Is Publicly Documented

The main site publishes a support phone number, support email, knowledge base, live chat, and system-status link. The customer terms promise reasonable technical support and maintenance, with interactions handled according to receipt order and relative importance as Dental Intelligence determines it.

The public terms do not provide a complete severity-based service-level agreement. Ask the order to define business hours, holidays, response targets, restoration targets, escalation, scheduled-maintenance notice, and after-hours handling for a patient-blocking, scheduling-blocking, or payment-blocking issue.

During a demo, submit a support request from the product and ask how diagnostic access is approved and logged. Verify whether the first-line team owns the bridge, PMS write-back, patient messaging, mobile app, and third-party add-ons or must hand them to separate vendors.

Modento Reviews and Complaints

Vendor-selected testimonials on Modento and Dental Intelligence pages describe ease of use, forms, texting, integrations, and support. They can suggest demo topics, but they are not an independent or representative sample.

Third-party reviews and complaints also need context. They may refer to old standalone Modento, a different Dental Intelligence module, an earlier interface, another PMS, a payment processor, or a contract from a different year. Treat recurring themes as questions to test, not facts to repeat without evidence.

Ask Dental Intelligence for recent reference customers with the same:

  • PMS and version;
  • practice size and location count;
  • Engagement-only or bundle configuration;
  • forms, portal, app, kiosk, scheduling, and messaging setup;
  • payments, insurance, Swell, or AI add-ons;
  • implementation date and data environment.

Ask those references what failed during rollout, what still requires manual work, how often the bridge disconnects, how message overages behave, what support did during a serious incident, what the first renewal cost, and whether they have tested an export. Speak with a front-desk user, manager, compliance owner, and person who reconciles billing—not only the buyer selected for a testimonial.

Who Should Shortlist Dental Intelligence Engagement?

It is a plausible fit for:

  • U.S. dental practices using a specifically supported PMS;
  • teams replacing disconnected reminders, forms, scheduling, portal, and communication tools;
  • practices willing to configure and govern automation carefully;
  • groups that want Engagement connected to Dental Intelligence analytics;
  • offices that can assign an internal owner to permissions, messaging, forms, bridge health, and measurement.

It is a weaker fit when:

  • the PMS or exact version is not contractually supported;
  • the practice operates outside the United States without a written exception;
  • a transparent public list price or month-to-month cancellation is mandatory;
  • the organization cannot manage patient communication consent and device security;
  • a required feature is actually an add-on but the budget assumes it is included;
  • the practice expects every legacy Analytics feature and admin record to be unified already;
  • a complete, immediately portable exit archive cannot be demonstrated.

Demo and Contract Checklist

Bring this list to the call:

  1. Is the proposal Engagement-only or the full Dental Intelligence bundle?
  2. Which Modento-named apps and legacy features remain supported?
  3. Which features require Payments, Eligibility, Swell, or another upgrade?
  4. What is the full three-year cost after the standard annual increase?
  5. How many SMS segments did a comparable practice use, and how are segments counted?
  6. Does the exact PMS version support every required read and write-back?
  7. What happens during a bridge, PMS, internet, or vendor outage?
  8. Which current unified-portal limitations affect the proposed subscription?
  9. Who configures forms, consent, TouchPoints, templates, scheduling, and permissions?
  10. What objective acceptance tests define a successful rollout?
  11. What security reports, BAA, subprocessors, and incident terms apply?
  12. What is the initial term, renewal term, notice deadline, and cancellation method?
  13. What data can be exported before and after termination, in what format, and at what cost?
  14. Which promises will be written into the order rather than left in a demo?

Final Verdict

Modento's core patient-engagement concept remains active in 2026, but the buying decision has changed. The current product is Dental Intelligence Engagement, surrounded by a larger modular platform while retaining Modento branding in patient apps, kiosk tools, and login infrastructure.

The platform documents a credible set of front-office workflows and a mature security program. Its public knowledge base is unusually useful for seeing real configuration details and current limitations. The tradeoff is commercial and operational complexity: quote-based pricing, add-on boundaries, SMS usage, automatic renewal, annual increases, third-party dependencies, and time-sensitive exit rights all deserve as much attention as the feature demo.

For the right U.S. dental practice and supported PMS, Engagement can be a rational shortlist choice. The safest buying process is a scripted demo, a controlled pilot, reference calls matched to the exact configuration, a three-year cost model, and an order that records the integration, support, renewal, security, and export commitments the practice relies on.

Official Sources Reviewed